Hello, and thank you all for sharing your solutions, I need a solution immediately, or I will have to return this device for a refund. Same result.Īs far as I can tell, I have done everything correctly. I also tried installing the software and connecting the same way to a Mid-2011 MacBook Air running High Sierra. The MacBook Air is a Mid-2013 model running High Sierra.
UltraStudo Mini Recorder connected to MacBook Air Thunderbolt port with a Thunderbolt 2 cable. I get "No Desktop Video Device Detected." The light on the UltraStudio Mini Recorder is on, indicating it is connected properly.Ĭanon Vixia HFG10 with it's HDMI settings "on", connected to the UltraStudio Mini Recorder with the HDMI cable that came with the camera. I downloaded and installed the 10.9.11 update but that did not fix it. The SD card it came with only has user manuals for different products (Desktop Video manual doesn't include this product, the other manual on the card is for the H264 Pro recorder). I just received my UltraStudio Mini Recorder yesterday and I can't get it to work. Starting to think it´s a hardware issue here. I did a uninstall and reinstall of the driver and still the same thing is happening. I also whent on to test to disable the system integration SIP on my system, so now it´s completely disabled. I experienced exactly the same issue there, the device was also not showing any lights on the device. I also there did the "Allowed apps downloaded from." Black Magic, so that should be ok. Just to further test the adapter thing, I got my hands on a Macbook Air (11inch mid 2012) also running High Sierra 10.13.3, this with a firewire port buildt in so no need for the adapter. I remember testing the Recorder earlier and I have seen the lights on the device lighting up on my last tests, however for this test it is now not lighting up any more. This only appeared once and after I allowed it it did not appear again after I uninstalled and reinstalled the drivers.
I have "Allowed apps downloaded from." Black Magic in the section of the Security & Privacy in settings. With my Macbook Pro 2017 model I am using a certified USB-C to thunderbolt adapeter from apple (_/uk/shop/product/MMEL2ZM/A/thunderbolt-3-usb-c-to-thunderbolt-2-adapter) in case you where wondering, so it should be completely functionable apple product to get thunderbolt working on this newest version of the macbook pro. Hi there thanks for the comments, I have made some more testing.
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